Refund & Return Policy

Last Updated: August 5, 2026

Thank you for shopping with Sorian. Because our products are released through limited pre-order drops, please review this policy carefully before placing an order.

Pre-Orders

All pre-order purchases are made specifically as part of a planned production run.

Please allow approximately 4–6 weeks for fulfillment from the end of the pre-order period. This is an estimated timeframe and may occasionally be extended due to manufacturing, material availability, quality control, shipping, or other unforeseen delays.

By placing a pre-order, you acknowledge and agree to the estimated fulfillment timeframe.

Order Cancellations

If you wish to cancel your pre-order, please contact us as soon as possible after placing your order.

Cancellation requests may not be accepted once production has begun or your order has entered fulfillment.

If your cancellation request is approved, your refund will be issued to the original payment method.

Returns & Exchanges

We accept returns within 14 days of delivery, provided that:

• The item is unworn and unused.
• The item has not been washed, altered, or damaged.
• The original tags are still attached.
• The item is returned in its original condition and packaging.

Items that do not meet these requirements may be refused or returned to the customer.

All sale, clearance, and final-sale items are non-returnable and non-refundable unless required by applicable law.

Size Exchanges

If you ordered the wrong size, contact us within 14 days of delivery to request an exchange.

Exchanges are subject to availability. If the requested size is unavailable, we may offer another available option or a refund where applicable.

Customers are responsible for return shipping costs for size exchanges unless the item received was defective or incorrect.

Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 14 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the defect, damage, or incorrect item

If we determine that the item was defective, damaged, or incorrectly shipped by us, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

After a refund is processed, your bank or payment provider may require additional time to make the funds available to you.

International Orders

Customers placing international orders are responsible for any applicable customs duties, import taxes, tariffs, or other fees imposed by the destination country.

These charges are generally non-refundable by Sorian.

If an international package is refused or returned because applicable customs fees were not paid, the customer may be responsible for return shipping and other associated costs.

Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact:

Sorian
Email: support@sorian.us
Website: https://sorian.us

Please include your order number when contacting us about an existing order.