Shipping Policy

Last Updated: August 5, 2026

Thank you for shopping with Sorian. Please read this Shipping Policy carefully before placing a pre-order.

Pre-Orders

Products released as part of a pre-order drop are not immediately available for shipment. By placing a pre-order, you acknowledge that your item will be produced and prepared for shipment after the pre-order period.

Please allow approximately 4–6 weeks for fulfillment from the end of the pre-order period. Fulfillment includes production, quality control, packaging, and preparation for shipment.

The 4–6 week timeframe is an estimated fulfillment period and is not a guaranteed delivery date. Occasionally, production or fulfillment may take longer due to manufacturing delays, material availability, quality control, shipping disruptions, or other circumstances outside of our control.

If there is a significant delay to your order, we will make reasonable efforts to notify you using the email address or contact information provided at checkout.

Shipping & Delivery

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with tracking information.

Estimated U.S. transit time after shipment:

• Standard Shipping: Approximately 3–7 business days

Shipping times are estimates provided by the carrier and may vary. Carrier delays, weather, holidays, and other circumstances may affect delivery times.

Please note that the 4–6 week fulfillment period occurs before the shipping transit period.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you entered an incorrect address, contact us as soon as possible. We will make reasonable efforts to update your address before the order is shipped, but we cannot guarantee that changes can be made once fulfillment or shipment has begun.

Sorian is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.

Order Changes & Cancellations

Because pre-order items are produced as part of a planned production run, cancellation or modification requests may not be possible after production has begun.

If you need to request a cancellation or change to your order, contact us as soon as possible. Please refer to our Refund Policy for additional information regarding cancellations, returns, and refunds.

Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

If your package is lost or damaged during transit, contact us and we will make reasonable efforts to assist you with the carrier's claims process.

Sorian cannot guarantee the outcome of a carrier investigation or claim.

International Shipping

Sorian ships internationally to eligible destinations where shipping is available at checkout.

International customers are responsible for any customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product or shipping price unless explicitly stated at checkout.

Customs policies and fees vary by country. Sorian does not control these charges and is not responsible for customs delays or fees imposed by the destination country's authorities.

Customers are responsible for providing an accurate and complete international shipping address and any information required for customs clearance.

If an international package is refused or returned because the recipient does not pay applicable customs duties, taxes, or fees, the customer may be responsible for any return shipping or related costs.

Contact Us

If you have questions about your order, pre-order fulfillment, or shipping, please contact us at:

Email: support@sorian.us

Please include your order number when contacting us about an existing order so we can assist you more quickly.